CASE STUDY- 8X8 Work

Introduction

In today’s world, work is not always in the office. Teams are spread over nations, cities, and time zones, and being connected is more important than ever. 8×8 recognized this requirement and wanted to create a mobile app that keeps corporate communication easy, safe and smooth. They teamed up with Apptechies to build the “8×8 work” app for both platforms, giving employees a powerful tool to be productive at any time, anywhere.

What is 8X8 Work?

8×8, Inc. is a worldwide leader in Business collaboration and cloud communication solutions. Its headquarters is in California, and it helps businesses connect teams and customers through secure voice, video, chat and analytics. 8X8 provides services to the government. agencies, small businesses, and enterprises in more than 100 countries. By giving the opportunity to work efficiently, cut expenses and increase customer experiences.

About Project

The objective was to develop a mobile-first communication app that streamlines corporate interactions and communication. Employees required an app where they could:

• Use business numbers when making calls to avoid revealing personal numbers.
• Instantly join HD video meetings.
• Teammates can chat and share files.
• Remain productive and organized wherever they are.

Project Idea

The 8×8 work app was to create a user-friendly mobile platform that integrated text, video conferences, and phone calls. The purpose was to enhance productivity, streamlining collaboration, and protecting communication for remote and hybrid teams.

Project Challenges

During the app development, Apptechies faced many major challenges:

• Providing secure real-time video and calls on different network conditions.
• Building a single user interface for iOS and Android devices.
• Preserving the high level of security for business communications.
• To ensure that the app could handle thousands of users worldwide.
• Designing an easy-to-use interface for professionals with busy schedules.

Solution

Apptechies addressed these challenges by:

• For seamless performance, native technologies are used (Swift for iOS, Kotlin for Android).
• To integrate VoIP and WebRTC for crystal-clear voice and HD videos.
• Use end-to-end encryption and secure login for privacy.
• Create a user-friendly interface to simplify navigation.
• Enhancing the functionality of apps for both Wi-Fi and Cellular networks.

How Does 8X8 Work?

The 8×8 work app centralizes communication in a user-friendly interface:

• Make and receive calls through your business number.
• Start immediately or join HD video meetings.
• File sharing, group chat, and teammate tagging are all possible.
• Manage the availability with attendance indicators.
• Give administrators the ability to manage permits and enforce policies centrally.

Main Features

• Secure HD video and voice calling
• Instant video meetings with screen sharing & recording
• Team messaging with file sharing and real-time presence
• Customizable business hours and calling routing
• Business texting without exposing personal numbers
• Admin controls for IT management
• Optimized performance for both Wi-Fi and mobile networks

Services We Offered

• Android & iOS App Development
• UI/UX Design
• VoIP & WebRTC Integration
• Security & Compliance Implementation
• Scalable Architecture for Enterprise Use
• Testing, Optimization, and Deployment

Tech Stack We Used

• iOS: Swift, Xcode
• Android: Kotlin, Android Studio
• Backend: VoIP APIs, REST APIs, WebRTC
• Cloud Hosting: AWS
• Maps: Apple Maps API
• Video Streaming: Cloud-based hosting

Result

With the expertise of the Apptechies mobile app development team, the 8×8 work was successfully launched. It’s a powerful mobile app solution that was quickly adopted by businesses worldwide. The app enables professionals to take the complete communication system into their pockets. The app promotes productivity, protects privacy and simplifies collaboration.